How to get special requests confirmed in writing
You typed a request into the booking box and want to know it will actually be there.
Booking with confidence
Bed and room requests families should confirm
You booked a room for the whole family and want to be sure everyone has a bed.
Before you pay, confirm four things with the hotel in writing: the bed type, how your children are counted, whether an extra bed is possible and whether rooms can adjoin. Japanese hotels state these differently, and the booking page does not always make them clear. This checklist gives you the questions and a message you can send.
What should you confirm about beds?
Ask exactly which beds are in the room, not only the room name. A room described as a family or triple room may mean different bed layouts in different hotels.
- How many beds are in the room, and what type are they?
- Can your children share a bed with a parent?
- Is an extra bed or futon available, and is there a charge?
- Does the room’s maximum occupancy include children?
How do hotels count children?
Hotels set their own child ages and prices, and the rules can differ even within one brand. Ask how the hotel defines an infant and a child, and whether the rate changes if a child shares a bed.
Our child policy guide goes through the common patterns, and triple and quad rooms explains how rooms for three or four are arranged.
What about connecting or adjoining rooms?
If you need two rooms close together, ask whether connecting rooms exist and whether the hotel can note your request. Connecting means a door between rooms. Adjoining only means side by side.
See connecting rooms in Japan for the details.
What should you do if the answer is unclear?
Ask the hotel for the answer in writing, and keep the message. The guide to confirming requests in writing shows how. If an extra bed is not possible, compare one larger room against two rooms using one room or two.
A message you can copy
“Hello, I would like to confirm a booking for [dates]. We are [number] adults and [number] children aged [ages]. Please confirm the bed types in our room, whether our children can share a bed, whether an extra bed is available and any charge, and whether connecting rooms can be noted. Thank you.”
What should Malaysian families keep in mind?
Malaysian school holidays can overlap with busy Japanese weeks, so asking early helps. Elders may prefer a room near the lift, so mention it in the same message. We check each reply against your booking before you pay, and the family room cost guide helps you compare.
If you would like us to write these questions to your hotel and chase the reply, send us your booking details and who is travelling. We confirm in writing before you pay.
Keep planning
Connecting rooms in Japan hotels
You want the children or grandparents one door away, not down a long corridor.
One family room or two rooms in Japan
The quote says one room for four, and you wonder where everyone will actually sleep.
Triple and quad rooms in Japan
There are three or four of you, and you hope one room will hold everyone.
Reading child policies in Japan hotels
You are booking a family room and the child age rules look different on every page.
What a family room costs in Japan
Four of you, two beds or three, and a quote that looks cheaper than it may be.
Questions travellers ask
Why do families need to confirm beds with a Japanese hotel?
Hotels set their own rules for child ages, extra beds and how many people a room sleeps, and booking sites word them differently. A room that looks right on the page may sleep fewer people than you expect. Confirming each point in writing avoids a surprise at the front desk.
Should I ask for twin beds or a double bed?
Ask for the bed type that suits how your family sleeps, and ask the hotel to confirm the arrangement for your booking. If two adults and a child share, ask how many beds are in the room and whether an extra bed or futon can be added.
How do I ask for connecting or adjoining rooms?
Message the hotel with your dates and group, and ask whether connecting rooms exist and whether the request can be noted on your booking. Ask for the reply in writing, since a request is not always a confirmation. If rooms are only next to each other, ask that too.
What if the hotel says the extra bed is not possible?
Ask what alternatives it offers, such as a larger room type, a second room or a different room category. Compare the total with a two-room option before you decide. We can help you weigh that comparison.
Ready to shape your Japan trip?
Tell us your dates, who is travelling and what you hope to see. We will reply with ideas and a tailored quote.